Terms & Conditions

By booking, scheduling, or receiving services from Simply Spotless Homes, the Client agrees to the following terms:

Booking & Deposits

A non-refundable 50% deposit is required to reserve all appointments. Deposits are non-refundable under any circumstances.

Pricing

Quotes are valid for 7 days. Pricing is based on the information provided at booking and standard property conditions. Final pricing may be adjusted for additional square footage, excessive buildup, pet hair, clutter, biohazards, inaccurate property information, or services requested beyond the original scope.

Access

Clients must provide safe and timely access to the property. Failure to provide access, lockouts, or same-day cancellations will result in a $75 fee.

Cancellations & Rescheduling

Cancellations or rescheduling requests made within 48 hours of the scheduled appointment will result in a $75 fee. Deposits remain non-refundable.

Service Conditions

The Client is responsible for securing valuables, cash, firearms, medications, fragile items, and personal belongings before service begins.

Additional Charges

Excessive buildup, heavy soil conditions, excessive pet hair, excessive clutter, biohazards, bodily fluids, pest infestations, or undisclosed conditions may result in additional charges or refusal of service.

Quality Guarantee

Service concerns must be reported within 24 hours of completion. Simply Spotless Homes may, at its sole discretion, provide a touch-up of missed areas. Refunds are not guaranteed and are issued solely at the company's discretion.

Liability

Simply Spotless Homes is not responsible for pre-existing damage, normal wear and tear, improperly installed fixtures, loose items, defective materials, faded surfaces, damaged blinds, aged caulking, grout deterioration, or item failure due to age or condition.

Pets

Pets must be secured if they present a safety concern. The Client assumes responsibility for pet behavior and any resulting damages or injuries.

Health & Safety

Simply Spotless Homes reserves the right to refuse, stop, cancel, or reschedule service due to unsafe conditions, aggressive animals, hazardous materials, pest infestations, severe clutter, weather, emergencies, illness, staffing limitations, or other unforeseen circumstances.

Payment

Remaining balance is due at the time of service. We accept cash, check, and electronic payment. Late payments may incur additional fees.

Right to Refuse Service

Simply Spotless Homes reserves the right to refuse service to any property or client for safety, legal, operational, or business reasons. By scheduling or receiving services, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.